Home IT support plans
Support plans. Stay covered all year.
Priority help, proactive monitoring and a faster response when you need it. Simple annual plans for your home computers.
- Priority help
- Monitoring
- Clear prices
Choose the plan that suits you.
An annual membership for one machine, Essential Duo for two, or a custom plan for three or more.
Essential
£199/year
+ VAT
- Annual membership for one machine
- 3 remote support sessions per year
- Antivirus and remote management included
- Priority email & voicemail support
- No call-out charges for remote help
Essential Duo
£325/year
+ VAT
- Cover 2 machines under one membership
- 6 remote support sessions shared between them
- Antivirus and remote management on both
- Priority email & voicemail support
- No call-out charges for remote help
Custom
Ask us
for a custom quote
- Cover 3 or more machines under one plan
- Remote support sessions to suit your household
- A price quoted for your setup
- Tell us what you have and we will put the plan together
Proactive monitoring
Keep your system secure and updated automatically
Priority support
Jump the queue with priority email and voicemail
Annual savings
Save money compared with ad-hoc support pricing
Frequently asked questions
Plan members get priority email and voicemail support, and we usually respond within 1 hour.
Yes. The Essential Duo plan covers 2 machines, with 6 remote sessions shared between them.
One problem fixed remotely uses one session. A quick question by phone or email uses none. Setting up a new computer uses two. If something is unusual, I decide how many it takes. There are no half sessions.
Home visits are for members and contract clients: £149 + VAT for any visit, including moving you onto a new computer. A member can use two sessions instead.
No. There are no call-out charges for remote help on any plan.
Not sure which plan suits you?
Talk it through with Pete first.
Or call me directly
01462 434082